Royalty Attestation Terms & Conditions
Thank you for choosing Royalty Attestation Services (RAS) for your document authentication needs. The following are our T&Cs for your attention prior to sending your documents to us:
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Delivery and Collection
It is the customer's responsibility to package the documents carefully to ensure they are not damaged in transit. We recommend using a sturdy envelope or box to prevent any bending, folding, or tearing of the documents. The company shall not be liable for any damage caused during transit.
We offer the option of self-collection. You are welcome to collect the documents from our office location once the documents are ready. The time is given for the attestation of documents and the process will be considered to commence from the next day of receiving the document in our office.
While we will try to adhere to the collection and delivery to be completed as well within the timeframe out of courtesy, it does not form a part of our contract with you.
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Shipping Address
We use reliable and reputable courier services to deliver your documents, the customer should send the documents to the correct shipping address provided by our company. Any delay in delivery or loss of documents due to the incorrect address shall not be the responsibility of the company.
We recommend using a shipping method that provides tracking information. This will help you track your documents and ensure they reach us on time. The company shall not be responsible for any delay in delivery or loss of documents due to the customer's choice of shipping method.
Processing Time
The processing time for document authentication starts only after we receive the documents from the client. The company shall not be responsible for any delay or damages in processing due to the document delivery.
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Return Shipping
Once the document is complete, we will return the documents to the customer using Royal Mail within the UK or DHL for overseas returns. In case any document damaged or lost directly at the hand of Royalty Attestation we shall bear the actual cost of recovering a duplicate copy which shall be obtained after submitting relevant documents. We shall bear the responsibility of compensating the fees incurred directly from this incident and not for indirect/collateral expenses.
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The documents are sent to the relevant departments to be handled and are transferred to many officials. Any damages occurring to documents whilst under process with the government departments / consular offices are beyond the security promised by us and shall not be our responsibility. Special documents: Only standard size documents are accepted by the courier company in the process of collection and delivery. Hence, the clients must take reasonable precautions while handing over large documents to the courier company so that the documents are not folded.
Delivery Time
The delivery time for the return of the authenticated documents may vary depending on the shipping method chosen by the customer. The company shall not be responsible for any delay in delivery due to external factors such as customs clearance, natural disasters, or transportation strikes.
By sending your documents to our company for authentication, you agree to these shipping terms and conditions. If you have any questions or concerns, please do not hesitate to contact us.
Delayed Orders
We strive to complete the attestation process within the agreed upon timeline. However, if there are any unforeseen circumstances that cause a delay, such as any observed local public holidays, climate conditions, political disputes, and other instances of such nature our company cannot be held responsible for such delays.
These delays will be considered as non-working days and the client will be informed promptly. Also, we will inform you of the new estimated completion date and keep you updated throughout the process. Delays may also be caused by system failure at the government offices. If the delay is due to the unavailability of government authorities or any other external factors beyond our control, in case you need to cancel the order due to the delay, we will process the cancellation as per our cancellation policy.
Rejected Documents
We will not be held responsible for any document rejected during attestation due to the non-eligibility of the document and reserve the right to payment of costs incurred till the said rejection.
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Payments
Payment will be provided directly to our payment provider via a secure connection. The Pricing may vary based on selected requirements by the client. All pricing for the services is subject to change. Any changes in government fee or process of attestation resulting in increased charges will be informed to the client beforehand and will only be proceeded on obtaining the client’s verbal or written (electronic/non-electronic) confirmation. The additional fee in such cases will be passed on to the clients.
Cancellation Of Order
If we are unable to complete the attestation process due to reasons beyond our control, such as errors or omissions in the documents provided by the customer or government authorities, we reserve the right to cancel the order and refund the amount paid after deducting any expenses incurred by us. In case the client cancels during the attestation process, we will have the right to charge you the costs incurred to the point of cancellation and a proportionate service charge. If the attestation process has completed at the time of cancellation, we reserve the right to the payment of the full fee quoted.
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Please do not hesitate to contact us if you have any concerns.